Know what happened.
Know what to do next.
Check the service, then the part of your own connection that needs attention.
Instagram connection
Last source attempt, authorization and reconnect actions.
Your website delivery
Receiver verification, saved copy and delivery failures.
Your display
Draft and published layouts, responsive settings and captions.
Account and security
Sessions, two-factor protection and recovery codes.
Common next steps
The website shows older posts.
Check two timestamps: the last successful Instagram source refresh and the last successful website delivery. A recent delivery can still contain an older source if Instagram refresh is failing. The next delivery does not itself refresh Instagram.
Review Instagram accounts first, then Site Sync. A paused delivery intentionally keeps the old website copy.
OwnFeed or Instagram is unavailable.
A previously delivered Site Sync copy keeps showing from your own hosting while your hosting is available and its licence is current (21 days from its last successful update). New deliveries wait for recovery. The Quick setup embed, hosted iframe and JSON use OwnFeed at visitor time and have different availability dependencies.
My receiver cannot be verified.
Open the connection in Site Sync and read its status. For WordPress and PHP hosting, run Test connection: it names the problem, such as an address OwnFeed cannot reach, a security plugin or firewall blocking the request, or saved credentials that belong to another connection. For Cloudflare, check that the receiver's routes, storage and connection key belong to this connection. Never paste a connection key or a personalized download into a support message.
Review setup by platform →My layout changes are missing.
Save and publish the display, then wait for a successful scheduled delivery or the permitted delivery action. Draft changes do not alter the published display. Confirm that the destination points to the intended display.
I want synchronization to stop.
Pause website delivery to keep serving its last copy without scheduled updates. Deactivating an Instagram account stops its hosted publication and synchronization while keeping retained data. Disconnect removes its token and starts a provisional seven-day content grace; the explicit immediate-removal option skips that grace.
Removing a saved receiver copy is a separate confirmed action. Check its removal status, especially if the receiver is offline.
I lost my authenticator.
Use one unused recovery code at login. If you have neither your authenticator nor a recovery code, identity recovery needs operator review. There is no automatic bypass that turns off two-factor protection.
I have a privacy or content-removal request.
You do not need an OwnFeed account to submit a request. Use the privacy request form and describe the relevant page or content. Do not send passwords, connection keys or unnecessary sensitive information.
Where can I contact support?
Working support contact details will be published before public launch. Meanwhile, the dashboard and service status page show available configuration and connection information. Privacy concerns can use the dedicated request form.
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